What’s the problem that is keeping you awake at night?

Do you want to reduce your costs AND improve the quality of your output? We’ve helped to reduce costs for our customer’s by 38% and provide a better service

Do you work in harmony with your people, your processes and your technology to provide the best customer experience that you possibly can? We work with the tools and latest thinking to ensure that your business is doing only what the customer values 

Are you continuously looking for ways to improve your customer relationships? We are providing the tools we have used in big companies like GE and 3M and made them work even for a start-up organisation and used them to help their customer’s be even more in love with them 

Do you think that innovation is just for the ‘rocket scientists’ or do you know the secret of making it a daily activity? With one customer we were able to help them to identify a new product line which a customer had asked for, but they hadn’t realised and make innovation part of their business cycle

Do you know how to recognise when improvements need to be made with the existing performance of your organisation? We have helped business owners bring ideas from the front line staff into their business strategy, one now has increased turnover by £650 000 per annum because of one simple technique which takes him 30 minutes per month

These are the questions which are the starting points for much of the work we have done in the past. We’d like to have a conversation with you about your problems and tell you how we’ve solved those problems with our clients.

The Complete Approach are here to help you recognise and value your unique strengths and provide support to your business, no matter what size, in areas that you may find challenging when it comes to delivering true customer value. How do we do this? We have a unique four step approach, which we call “Concept to Continuation“. It’s an approach which joins you wherever you are on your business journey, whether you have a new concept or have an established business with a need to reduce costs to keep competitive. The techniques we use focus on three areas – engage the people in the business and allow them to use all of the skills and enthusiasm; ensure the processes which drive the business are truly making what the customer values; and ensure that IT supports the business, not stops it.

Working within a wide spectrum of industries, from government bodies through to multinational and small to medium sized enterprises, we pride ourselves on our learning programs and management advisory services that have enabled our clients to achieve their objectives. We utilise our approach developed from real world experience, highly skilled and like-minded consultants.

We want to take you on a journey to discover the best company that yours can be.

In order to do this we believe that the following key factors create the foundations and long lasting relationships between our clients and ourselves:-